Terms and Conditions

Terms and Conditions for Wayward Hearts Matchmaking Membership

Terms and Conditions for Wayward Hearts Matchmaking Services

1. Client Eligibility

Clients must be at least 25 years old. Clients must be single and genuinely seeking a long-term relationship. The matchmaker reserves the right to assess readiness for matchmaking and may determine that a client is not currently eligible if emotional or other personal factors are likely to prevent a successful match.

2. Application and Fees

Clients must complete an application process, including a submission form to assess preferences and suitability.

Upon review of the submission form, eligible applicants will receive the Wayward Hearts pre-membership package by email. This package outlines the membership terms, expectations, and process in full. Applicants must confirm in writing that they have read and understood the package before payment details are provided.

Payment must be made before matchmaking services begin, including before the initial video consultation is scheduled.

Matchmaking fees are non-refundable once payment has been received. Profile review and match preparation begin immediately upon receipt of payment and constitute professional services rendered.

Payment covers professional services rendered including assessment, consultation, match curation, and ongoing communication.

Paid Membership ($795 plus HST -- eighteen months) includes:

One 40-minute video consultation
Specially designed compatibility questionnaire
Active searching throughout the membership period
At least two introductions to compatible matches within eighteen months, subject to pool availability and member conduct
Post-introduction follow-up communication
Reasonable ongoing email communication during business hours

Business Hours: Matchmaking services operate Monday to Friday, 9am to 4pm AST. Video consultations may be scheduled outside these hours by arrangement. Response time to emails during business hours is typically within 24 to 48 hours.

3. Matchmaking Process, Client Suitability and Disclaimer

Initial Consultation: The initial 40-minute video consultation is scheduled after payment is received. This consultation allows the matchmaker to assess compatibility, readiness, and suitability for the matchmaking process.

Process Expectations: Clients are expected to engage collaboratively with the matchmaking process as outlined in the Wayward Hearts Member Guide, which is provided during onboarding and available on the Wayward Hearts website.

Clients are provided the Wayward Hearts Member Guide prior to their initial consultation. Reading it is a condition of proceeding. Proceeding with the consultation confirms it has been read and understood.

Right to Decline or Terminate: The matchmaker reserves the right to decline or terminate matchmaking services at any time if:

(a) The client is determined to be unsuitable during the initial consultation

(b) The client exhibits disrespectful, argumentative, or uncooperative behaviour

(d) The client is unwilling to participate collaboratively in the matchmaking partnership

(e) The client refuses to provide requested information necessary for effective matching

(f) The client is non-responsive to match opportunities or communication

No Guarantee: The matchmaker does not guarantee or promise that a client will find a match or a long-term relationship. The commitment to at least two introductions within eighteen months is subject to the availability of suitable candidates in the membership pool and the client's active and respectful participation in the process. The success of the matchmaking process depends on both parties' willingness to engage authentically.

Services Rendered: Payment confirms commitment to the matchmaking process. Once payment is received, fees are considered payment for services rendered and are non-refundable. This applies regardless of whether introductions have been made or services are terminated due to client conduct.

4. Member Conduct and Readiness

Clients must treat potential matches with respect and engage in all interactions in good faith.

Collaborative Partnership: Matchmaking requires respectful, open, and good-faith communication between client and matchmaker. Clients must engage constructively, respond to the matchmaker's questions or requests for information with clear answers, accept and respect the matchmaking process, and treat the matchmaker and all potential matches with respect. Any behaviour that is passive aggressive, dismissive, or persistently argumentative is considered a breach of this agreement.

Members are expected to do their part in the collaborative process. This includes being emotionally ready to date, responding promptly when the matchmaker reaches out regarding introductions or availability, providing requested information fully and honestly, and showing up for confirmed introductions. Membership is an active commitment, not a passive one.

Making false or defamatory statements about Wayward Hearts Matchmaking, its founder, or its services, including but not limited to accusations of fraud or misrepresentation, constitutes an immediate and serious breach of this agreement and will result in termination of membership without refund. Wayward Hearts reserves the right to refer such matters to legal counsel.

Failure to meet any of these expectations will result in immediate termination of paid membership without refund.

Appointment and Consultation Commitment: Scheduled appointments, including the initial video consultation, require a minimum of 24 hours notice to cancel or reschedule. One reschedule is permitted. A second cancellation or failure to attend without adequate notice will result in immediate termination of membership with no refund.

Readiness Assessment: The matchmaker reserves the right to pause or terminate matchmaking services if a client exhibits behaviour that suggests they are not emotionally or mentally ready for a meaningful relationship.

Examples of behaviour indicating lack of readiness include:

Refusing to provide requested information for matching
Non-responsiveness to match opportunities
Unwillingness to engage with the collaborative process
Seeking therapy, validation, or guarantees rather than matchmaking services
Inability to trust the matchmaking process
Any harassment, discrimination, or inappropriate behaviour

5. Active Dating Disclosure and Introduction Commitment

Active Dating Disclosure: Wayward Hearts operates on the basis of mutual respect and transparency. If you begin dating someone during your membership period: whether through another service, an app, or on your own, you are required to notify the matchmaker promptly so your membership can be paused. Failure to disclose an active dating situation in a timely manner is a breach of this agreement.

Commitment to Confirmed Introductions: Once you have confirmed an introduction, including agreeing to the date, location, and time you are committed to that introduction. Canceling a confirmed introduction because you have begun dating someone else will result in the immediate termination of your paid membership with no refund. Personal emergencies are handled on a case-by-case basis at the matchmaker's discretion.

Membership Pause: If you begin seeing someone during your membership, notify your matchmaker immediately. Your membership can be paused for up to six months without penalty as long as you are transparent before any introduction is confirmed.

6. Privacy and Confidentiality

Personal information will be kept confidential and used solely for matchmaking purposes. The matchmaker will not disclose client details to third parties without consent.

7. Liability

The matchmaker is not responsible for any personal interactions, disputes, or relationships formed through the service. Clients participate in matchmaking at their own risk and waive any claims against the matchmaker or business.

8. Membership Term and Termination

The paid membership term is eighteen months from the date of payment. At the conclusion of the eighteen-month term, membership expires. Clients wishing to continue may apply for a new membership at the then-current price.

The matchmaker reserves the right to terminate membership at any time for policy violations, inappropriate behaviour, or conduct that violates the Wayward Hearts Code of Conduct. Termination for conduct reasons carries no refund.

Clients may withdraw from the process at any time, but no refunds will be issued for unused matchmaking services. Fees paid cover professional services including consultation, assessment, match curation, and guidance. Once payment is received, services are considered rendered and fees are non-refundable.

Business Closure: In the unlikely event that Wayward Hearts Matchmaking ceases operations, members will receive a prorated refund calculated as follows: the membership fee minus a non-refundable administration fee of $275 plus HST, with the remainder prorated based on introductions delivered. If both contracted introductions have been delivered, no refund will be issued. This policy reflects Wayward Hearts' commitment to honoring the trust members place in this service.

9. Modification and Cancellation

The matchmaker reserves the right to modify matchmaking processes, pricing, or discontinue services at any time. Clients will be notified of significant changes in advance.

10. Dispute Resolution

Any disputes related to matchmaking services must first go through negotiation and mediation. If unresolved, disputes will proceed to binding arbitration in accordance with Prince Edward Island laws.

11. Agreement to Terms

By signing up for matchmaking services, clients agree to abide by these terms and conditions.

Wayward Hearts Matchmaking -- waywardhearts.ca -- matchmaker@waywardhearts.ca