Member Guide

Member Responsibilities & Process Expectations

Welcome to Wayward Hearts. I'm glad you're here. Before we begin, I want to be clear about how this process works, what I deliver, and what I need from you.

Matchmaking is collaborative. It works when we work together with mutual trust, clear communication, and realistic expectations. This document outlines what you can expect from me and what I expect from you.

WHAT WAYWARD HEARTS PROVIDES

When you join as a paying member, here's what you receive:

The Matching Process:

  • A specially designed questionnaire to identify your beliefs, values, and interests

  • One 40-minute video chat or in-person conversation where I get to know who you really are: your communication style, life experiences, what drives you

  • Thoughtful, values-based matching using a sociology lens (not algorithms or demographics)

  • Introduction to compatible matches when they exist in my Date-a- Base

  • Post-date follow-up to understand what worked or didn't for you in the match

  • Reasonable ongoing communication about the matching process

What I Promise:

  • I operate with integrity

  • I match based on authentic compatibility, not surface qualities

  • I search my database actively during your membership period

  • I make introductions when I genuinely believe there's potential

  • I provide professional, respectful service

What I Do NOT Promise:

  • A specific number of introductions or dates

  • Guaranteed relationships or outcomes

  • Matches on a particular timeline

  • Perfect matches (only compatible ones based on available members)

  • Results you didn't work for

This is a process, not a guarantee. I provide thoughtful matching. You provide engagement and follow-through. Together, we create opportunities for genuine connection.

WHAT WAYWARD HEARTS REQUIRES FROM MEMBERS

For this process to work, I need you to:

Trust the Process
Either you trust collaborative, values-based matchmaking or you don't. That's your choice to make, not mine to create. If you're not ready to trust this approach, this service isn't right for you at this time.

Communicate Promptly and Completely
When I ask for information, I need timely responses that actually contain the information I requested. Vague answers, delayed responses, or avoiding questions prevents me from making good matches for you. I can't match you effectively if you won't engage fully with the process.

Be Honest and Transparent
Share important information about yourself upfront: relationship history, health considerations, recovery journeys, anything that affects compatibility. Withholding information creates problems for everyone. I'm not here to judge. I'm here to find people who will appreciate your whole story and how incredible you are.

Respond to Match Opportunities
When I am ready to make an introduction, respond within the timeframe I specify with your availability. If you're not available or interested, let me know immediately. Potential matches deserve respect and timely communication.

Take Responsibility for Your Choices
You own your dating decisions and their outcomes. I introduce you to compatible people. What happens from there is up to you. If chemistry doesn't develop, if someone isn't interested in a second date, if timing doesn't work - those are part of dating, not failures of the matching process.

Respect Boundaries
I work Monday-Friday, 9am-4pm. I respond to emails during business hours. I may work evenings for client video chats, but I'm not available 24/7. Expecting instant responses or endless availability isn't realistic or sustainable.

ADDITIONAL SUPPORT & SERVICES

Your three-month membership includes one 40-minute video chat and ongoing email communication about matching.

If you need additional support beyond what's included:

  • Follow-up video consultation (30 minutes): $125 + HST

  • Extended consultation (60 minutes): $250 + HST

This includes things like: second video chats to revisit preferences, extended email conversations about concerns, coaching on dating approach, or additional profile work beyond initial setup.

I'm happy to provide extra support when needed, but my time has value. The membership fee covers the matching process, not unlimited consulting.

WHEN MATCHMAKING ISN'T WORKING

Sometimes the process doesn't work. This happens when:

  • You're not actually ready to date, even if you think you are

  • You won't engage with the process or provide requested information

  • You're looking for something matchmaking can't provide (guarantees, therapy, validation)

  • Your expectations don't align with what's realistic

  • There genuinely aren't compatible matches available right now. The great thing is I keep your profile active until I have someone to match you with for a first introduction, regardless of how long it takes.

If matchmaking isn't working, I'll tell you honestly. I'd rather be direct than waste your time and money.

You can also decide this isn't right for you at any point. That's fine. Not every approach works for everyone. Membership fees are non-refundable once we have met.

THE BOTTOM LINE

I deliver exactly what I promise: a thoughtful, values-based matching process operated with integrity and professionalism.

Whether you trust this process is your responsibility, not mine.

Whether you engage fully is your choice, not my obligation to chase.

Whether it works depends on both of us doing our part.

I'm here to match you with compatible people and support the process. I'm not here to manage your expectations endlessly, provide unlimited free consulting, or take responsibility for outcomes you control.

If you're ready to trust collaborative matchmaking, engage honestly, and take responsibility for your part - welcome. Let's find your person.

If you're not ready for that - and that's okay - this service isn't right for you at this time.

Questions?

If anything in this document is unclear, ask now before we proceed. I want you to know exactly what you're signing up for.

Once you've read and understood this document, we'll move forward with your video chat and begin the matching process.

Cheryl J. Dalziel
Founder, Wayward Hearts Matchmaking
matchmaker@waywardhearts.ca