Frequently Asked Questions
Is this an app or a personal matchmaking service?
This is not an app. We don't use swipe-based algorithms. Wayward Hearts is a personal matchmaking service focused on creating genuine, intentional connections between people.
Who is this service for?
Individuals living on Prince Edward Island who are looking for meaningful romantic relationships and are ready to engage in a thoughtful matchmaking process.
Are there enough men in the Date-a-Base?
Yes. The Date-a-Base has nearly equal numbers of men and women. This balance shifts slightly week to week as new members join, but overall membership is balanced between genders.
I think this question comes from a speed dating event I had to cancel back in August due to low male registration. That was a single event with specific timing. It had nothing to do with overall membership numbers.
The matchmaking database is completely separate from event registration.
If you're concerned about whether there are compatible matches for you in the database, the best way to find out is to join and have a conversation with me. I can tell you honestly whether I have potential matches for you right now or if we'd be building your match list as new members join.
How does the matchmaking process work?
After you sign up and pay your membership fee, I'll schedule a video chat or in-person meeting with you. This conversation is essential. It's where I get to know who you really are, what matters to you, and what you're genuinely looking for in a partner.
Once we've met and I'm confident we're a good fit for working together, I'll begin thoughtfully connecting you with compatible members. Matches are based on values, lifestyle, interests, and what you're actually looking for, not just what looks good on paper.
What if I don't complete my entire profile?
Incomplete profiles don't get matched, whether you're a free or paying member. If you refuse to answer all the questions I ask, your profile remains incomplete and ineligible for matching.
The questions I ask aren't just about collecting data. They help me understand who you really are, what matters to you, and what kind of person would actually be a good fit. Without that information, I can't confidently make an introduction that would work for you.
If I reach out asking you to update or provide answers, those details are necessary for me to make an appropriate match. I also request one recent photo of yourself so I can easily identify your profile when I'm working on matches. This photo is never shared with anyone else, but it makes finding and reviewing your profile much easier.
Your information is completely confidential and only used to assess compatibility. I never judge your answers. The more I know about you, the better I can match you. Incomplete profiles sit in my database but rarely, if ever, get contacted for introductions.
If you want to be matched, complete your profile. It's that simple.
When does my three-month membership start?
Your three-month membership period begins when you receive your first introduction, not when you pay for your membership.
Here's why: Wayward Hearts is still growing, and I won't introduce you to just anyone simply to start your membership clock. I'm committed to finding you genuinely compatible matches based on values, interests, and what you're actually looking for.
From the moment you pay and complete your onboarding video chat, you receive full matchmaking service. I'm actively reviewing every new member who joins, thinking about potential matches for you, and working to find someone who would be a great fit. You're my priority.
But your paid three-month period doesn't begin until I've found that right person and made your first introduction. This ensures you're getting real value from your membership, not just having time tick away while we wait for the right match to join the Date-a-Base.
Quality matches take time to build. Your investment is protected until I can deliver what you're paying for: a thoughtful introduction to someone genuinely compatible.
Do I have to do a video chat before matchmaking starts?
Yes. Every paying member must complete an initial video chat or in-person meeting with me before I can start making matches. This applies to everyone, no exceptions.
Free Date-a-Base members who want to be considered for matches with paying members will also need to complete this conversation.
This isn't just a formality. It's how I do good matchmaking. I need to understand who you are beyond your profile so I can make thoughtful, compatible introductions.
What if we're not a good fit during the initial meeting?
Sometimes during our conversation, I might determine that Wayward Hearts isn't the right fit. This could be because you're not ready to engage collaboratively in the matchmaking process, your expectations don't align with what I offer, or evidence suggests you won't be respectful toward the process or potential matches.
If this happens, I'll be honest with you and your membership will be cancelled. Fees are non-refundable in these cases, as outlined in our Terms and Conditions.
This protects everyone in the Wayward Hearts community and ensures I'm only working with people who are genuinely ready for real connection.
What's the difference between paying members and free Date-a-Base members?
Paying Members ($145/month):
Priority consideration for all matches
Proactive matchmaking. I actively work to find compatible matches for you
Personal introductions when compatible matches exist
Direct access to me for support and guidance
Required initial video chat or in-person meeting
Free Date-a-Base Members:
Listed in the database
Considered for matches with paying members IF compatible
Must complete video chat or in-person meeting before any introductions
Not prioritized. You might wait months or it might never happen
Access to event announcements
If you're serious about meeting someone, paying membership is the way to go.
How many introductions will I get?
I don't promise a specific number of introductions because I prioritize quality over quantity.
You might get 2 or 3 introductions if several compatible people join. It might take several weeks or months before you get an introduction if no one compatible is available.
What I do promise:
You're first priority when compatible matches exist
I'm actively thinking about and working on your match every single day when I am doing profile reviews
Quality introductions based on genuine compatibility
Thoughtful facilitation of first meetings
If you need guaranteed weekly introductions, Wayward Hearts isn't the right fit. If you want quality over quantity, let's talk.
What does my membership fee include?
Your 3-month membership ($145 + HST) includes:
Active matchmaking services (I proactively search for compatible matches)
Initial 30-minute video consultation
Personal introductions when suitable matches are found
Reasonable communication and support throughout your membership
Invitations to member events (when available)
What is NOT included in my membership?
Your membership does NOT include:
Unlimited one-on-one consultation time beyond what's needed for matching
Additional video/phone sessions for support or clarification
Extensive back-and-forth communication beyond what's necessary for the matching process
If you require additional consultation time beyond what's included, I offer 1:1 sessions at $125 + HST for 30 minutes or $250 + HST for 60 minutes.
Can I be removed from the Date-a-Base?
Yes. Members can be removed from Wayward Hearts (both paying and free) if they exhibit disrespectful, argumentative, or uncooperative behavior, refuse to participate in the matchmaking process, show evidence they won't engage respectfully with potential matches, or violate the Code of Conduct.
I created this matchmaking process to make genuine connections easier. Non-participation or disrespectful behavior defeats that purpose, so members who can't or won't engage constructively will be removed without refund.
This protects the community and ensures Wayward Hearts remains a safe, genuine space.
What does "collaborative partnership" mean?
Matchmaking works best when you and I work together. This means engaging openly and respectfully with me, trusting the process even when it challenges you, participating in good faith when I make introductions, communicating constructively about what's working or not, and treating potential matches with kindness and respect.
This isn't about being perfect. It's about being genuine, respectful, and willing to engage in the process.
What happens after I'm matched with someone?
I facilitate and coordinate your first meeting, including time, location, and all the logistics. You meet in person without having exchanged contact information beforehand (for your privacy and safety).
After the first date, you let me know how it went. If there's mutual interest, you can exchange contact information and continue on your own. If not, no contact information is ever shared.
I follow up with both people to understand what worked or didn't, which helps me make better matches going forward.
How private is your process?
Absolutely private. Your personal information is never shared with potential matches until after your first meeting, and only if there's mutual interest.
I don't share photos, contact information, or personal details before introductions. This protects your privacy and allows you to meet without preconceived judgments based on pictures.
If a match doesn't work out, the other person never gets your contact information. Your privacy is protected throughout.
How is this different from dating apps?
Dating apps show you who looks good on paper based on algorithms and profile data. Wayward Hearts introduces you to people based on genuine compatibility, including values, lifestyle, and what you're actually looking for in a partner.
Key differences:
Human matchmaking, not algorithms
Thoughtful introductions, not endless swiping
Privacy protection (no photos shared beforehand)
Facilitated first meetings with context
Quality over quantity approach
Real accountability and safety
Plus, you're not alone in the process. You have me actively working to find compatible matches and supporting you through the journey.
Payment Options
The current 3-month membership fee is $145.00 + HST ($166.75 total).
How to Pay:
Send an e-transfer to payment@waywardhearts.ca
Please include your name in the e-transfer message so I can match your payment to your membership profile.
You will receive a confirmation email once your payment is processed and your membership is activated.
Important Notes:
I no longer accept credit card payments as of mid-January 2026. E-transfers are the only accepted payment method.
If you previously submitted a free Date-a-Base profile and want to upgrade to paid membership, please email matchmaker@waywardhearts.ca directly. I'll send you an invoice for payment along with a link to update your profile during business hours. The system will not allow you to upgrade to membership without contacting me first.
What are your business hours and response times?
I operate Wayward Hearts as a one-person business, which means I'm doing everything: matchmaking, marketing, administration, event planning, and business operations.
Typical availability:
Business hours: Monday to Friday, standard business day
Evening availability: Two evenings per week for pre-scheduled onboarding meetings
Occasional Saturday mornings when not running events or working on marketing
Closed: Sundays and all Canadian/PEI statutory holidays
Winter hours: Video calls available 11am-3:30pm weekdays, plus early evenings by appointment.
Response times: I aim to respond to emails and messages within one business day, but sometimes it takes longer depending on what's happening with the business. If you need to schedule a call or meeting, I'll work with you to find a time that works for both of us.
I'm not available 24/7, and there will be times when I can't respond immediately. Running a small business solo means juggling a lot, and I appreciate your patience and understanding.
What if I have more questions?
Contact me directly at matchmaker@waywardhearts.ca or call/text 902-916-2031 during business hours.
I'm happy to answer questions before you join to make sure Wayward Hearts is the right fit for you.
